Position Title: Community Programs & Operations Manager
Overview:
The Community Programs & Operations Manager is responsible for the overall leadership and daily management of a multi-use community center. This includes oversight of events, outreach, facilities, staffing, operations, budgeting, and programming for employees of the client organization. The manager ensures exceptional programs and customer experiences while serving as the key point of contact between the company, client, and team members. This position also involves independently developing, executing, and evaluating engaging and innovative programs to attract and retain community center members.
Compensation & Benefits:
- Employer-assisted housing
- Health, dental, and vision insurance
- Paid time off
Key Responsibilities
- Direct the supervision of facility areas including membership services, retail, aquatics, fitness, sports courts, and childcare operations
- Manage the center’s budget, including financial forecasting, reporting, and analysis
- Lead staff development, onboarding, and performance management
- Prepare and present monthly metrics on membership, participation, and finances
- Produce regular site reports (monthly, quarterly, annual)
- Project realistic budgets for upcoming programs and events
- Maintain accurate control of inventory and supplies
- Establish team goals and drive achievement across departments
- Plan and coordinate community-wide activities, fitness initiatives, leagues, and tournaments
- Monitor quality standards and collaborate with partners to ensure excellent service delivery
- Oversee building and equipment maintenance and preventative care schedules
- Maintain the overall facility appearance (signage, fitness rooms, pools, and other public areas)
- Create and execute marketing and outreach strategies across digital and in-person channels
- Provide administrative support, answer inquiries, lead facility tours, and strengthen ties with community groups
- Continuously develop, evaluate, and improve programs and services
- Perform other duties as assigned
Qualifications
Education:
- Bachelor’s degree in Recreation Management, Parks & Leisure Studies, or related field required
- CPR and First Aid certification required
- Certified Parks and Recreation Professional (CPRP) designation preferred
Experience:
- Two to three years of experience in community recreation or related field
- At least two years of supervisory or management experience preferred
Skills & Competencies
Technical:
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and internet-based tools
- Strong organizational and written communication abilities
Communication:
- Excellent interpersonal and written communication skills
- Ability to work collaboratively and convey ideas clearly
Adaptability & Initiative:
- Responds effectively to change and takes initiative to improve processes
- Self-motivated, problem-solving mindset, and willing to support team members
Interpersonal & Leadership:
- Builds positive relationships with diverse staff, members, and vendors
- Energetic, reliable, and committed to fostering a strong, inclusive culture
Organization & Quality:
- Strong planning and prioritization skills
- Able to manage multiple tasks with accuracy and attention to detail
Preferred Attributes:
- Positive attitude, resourcefulness, assertiveness, and creativity
- Enjoys challenges and contributes to a high-performing, fun team environment
Physical Requirements:
This role requires regular sitting and use of hands for computer and administrative work. Occasional standing, walking, lifting (up to 50 lbs), and reaching overhead may be necessary. Visual clarity and focus adjustment are required for computer and facility tasks.