Position Title: Community Programs & Operations Manager

Overview:

The Community Programs & Operations Manager is responsible for the overall leadership and daily management of a multi-use community center. This includes oversight of events, outreach, facilities, staffing, operations, budgeting, and programming for employees of the client organization. The manager ensures exceptional programs and customer experiences while serving as the key point of contact between the company, client, and team members. This position also involves independently developing, executing, and evaluating engaging and innovative programs to attract and retain community center members.

Compensation & Benefits:

Employer-assisted housing
Health, dental, and vision insurance
Paid time off

Key Responsibilities

Direct the supervision of facility areas including membership services, retail, aquatics, fitness, sports courts, and childcare operations
Manage the center’s budget, including financial forecasting, reporting, and analysis
Lead staff development, onboarding, and performance management
Prepare and present monthly metrics on membership, participation, and finances
Produce regular site reports (monthly, quarterly, annual)
Project realistic budgets for upcoming programs and events
Maintain accurate control of inventory and supplies
Establish team goals and drive achievement across departments
Plan and coordinate community-wide activities, fitness initiatives, leagues, and tournaments
Monitor quality standards and collaborate with partners to ensure excellent service delivery
Oversee building and equipment maintenance and preventative care schedules
Maintain the overall facility appearance (signage, fitness rooms, pools, and other public areas)
Create and execute marketing and outreach strategies across digital and in-person channels
Provide administrative support, answer inquiries, lead facility tours, and strengthen ties with community groups
Continuously develop, evaluate, and improve programs and services
Perform other duties as assigned

Qualifications

Education:

Bachelor’s degree in Recreation Management, Parks & Leisure Studies, or related field required
CPR and First Aid certification required
Certified Parks and Recreation Professional (CPRP) designation preferred

Experience:

Two to three years of experience in community recreation or related field
At least two years of supervisory or management experience preferred

Skills & Competencies

Technical:

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and internet-based tools
Strong organizational and written communication abilities

Communication:

Excellent interpersonal and written communication skills
Ability to work collaboratively and convey ideas clearly

Adaptability & Initiative:

Responds effectively to change and takes initiative to improve processes
Self-motivated, problem-solving mindset, and willing to support team members

Interpersonal & Leadership:

Builds positive relationships with diverse staff, members, and vendors
Energetic, reliable, and committed to fostering a strong, inclusive culture

Organization & Quality:

Strong planning and prioritization skills
Able to manage multiple tasks with accuracy and attention to detail

Preferred Attributes:

Positive attitude, resourcefulness, assertiveness, and creativity
Enjoys challenges and contributes to a high-performing, fun team environment

Physical Requirements:

This role requires regular sitting and use of hands for computer and administrative work. Occasional standing, walking, lifting (up to 50 lbs), and reaching overhead may be necessary. Visual clarity and focus adjustment are required for computer and facility tasks.

Risher Amenities Management

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